How community engagement works at the Council

A man and woman speaking

When and how we hear from the community

The Council has ongoing relationships across many communities to provide support and to understand their priorities.

Project-based engagement is through the lifetime of a project. During project development, we provide many ways for people to tell us their ideas and perspectives.

  • Early engagement: During the early stages of a project, we gather people’s ideas in many ways, e.g. surveys, workshops or speaking directly to the community. Sometimes what you tell us will then feed into options that we test during a consultation (e.g. the District Plan). We engage early to ensure community insights shape proposals.
  • Consultation: A consultation is a type of engagement where the findings are taken to a Council meeting and help Councillors and the Mayor to make decisions. By the time we go out to consult the community, options have been developed using information from the community as well as subject matter experts. The community can indicate their preferred option and provide further feedback which may lead to changes in the final decision.

Community priorities are gathered during the early stages of developing the city’s Long-term Plan. This document sets the Council’s direction for 10 years, outlines what we will be investing in, how much it may cost and how this will be funded. The Long-term Plan is developed based on community feedback as well as other factors like financial constraints.

Who does what

  • The Councillors, Pou iwi and the Mayor gather feedback from the community to feed into decision-making, encourage communities to take part in Council engagement processes, read and listen to community feedback during engagement processes, and are the ultimate decision-makers.
  • Council staff implement these decisions by running projects and providing services, provide technical expertise to the Councillors, manage daily operations, facilitate engagement processes (like consultations) to gather community input, and compile reports and summaries of community feedback for Councillors.
  • The community provide feedback and tell us about what matters to them.

How decisions are made

The Mayor and the Councillors are the ultimate decision-makers. They weigh up all the information provided to them to make the decisions. A range of information feeds into decision-making, such as community feedback, technical expertise, and other factors like financial constraints.