Answers that may help you

Below are a list of questions and answers that you may have about this engagement website.

If you cannot find an answer to your question please email info@wcc.govt.nz


Below are a list of questions and answers that you may have about this engagement website.

If you cannot find an answer to your question please email info@wcc.govt.nz


  • Who can I contact about letstalk.wellington.govt.nz?

    by Fiona@WCC, 9 months ago

    If you have any questions/feedback about the content of the website or consultations you can either:

    • Email info@wcc.govt.nz
    • have a chat to our friendly contact centre staff on 04 499 4444 and they’ll pass on the message
    • Or click into the specific project page and contact the specific officer listed under the tab who’s listening.

    If you have any questions/feedback about the content of the website or consultations you can either:

    • Email info@wcc.govt.nz
    • have a chat to our friendly contact centre staff on 04 499 4444 and they’ll pass on the message
    • Or click into the specific project page and contact the specific officer listed under the tab who’s listening.

  • I signed up but didn't receive the activation email. What should I do?

    by Fiona@WCC, 9 months ago

    There are a few reasons this might have happened:

    • The email may have gone into your "spam email" folder. Check there first!
    • Your email service provider may have a very strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
    • You may have typed your email address incorrectly - it's very easy to inadvertently use a comma instead of a full-stop if you’re in a rush. An accidental full stop or underscore can make all the difference!

    There are a few reasons this might have happened:

    • The email may have gone into your "spam email" folder. Check there first!
    • Your email service provider may have a very strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
    • You may have typed your email address incorrectly - it's very easy to inadvertently use a comma instead of a full-stop if you’re in a rush. An accidental full stop or underscore can make all the difference!

  • Why focus on online engagement?

    by Fiona@WCC, 9 months ago

    Online engagement is a quick and safe way to have your say on a range of issues and topics at a time that is convenient to you.

    Currently there are lots of things competing for our time, we understand that not everyone can attend a meeting in person. Therefore providing our community with information online and providing them with a platform to share their thoughts with Wellington City Council is important to us.

    Online engagement is a quick and safe way to have your say on a range of issues and topics at a time that is convenient to you.

    Currently there are lots of things competing for our time, we understand that not everyone can attend a meeting in person. Therefore providing our community with information online and providing them with a platform to share their thoughts with Wellington City Council is important to us.

  • What is the difference between consultation and engagement?

    by Fiona@WCC, 9 months ago

    Consultation involves obtaining public feedback on proposals; it is one form of engagement. The Council regularly consults communities through process such as the long-term plan which determine Council’s strategic direction as well as how it sets budgets and prioritises projects.

    The Council will consult the community on significant decisions, following the principles set out in section 82 of the Act. Council can also decide to consult at any time on a decision, where it considers that appropriate. For most Council decisions, there is no express requirement to consult the public, but we will consider people’s views and preferences.

    Engagement is a broader and ongoing process of sharing information with the community and seeking its feedback, with the purpose of involving the community in the process of decision making. This process may include a more formal consultation process to meet legal requirements.

    What stage a project is in their timeline and the significance of the project will determine what information is available and the type of feedback required. We will outline on each project page which phase the project is in and whether or not we are formally consulting or just asking for feedback to help shape the content of the project. If you are unclear please contact the project officer. Their details will be provided on the project page under who’s listening?


    Consultation involves obtaining public feedback on proposals; it is one form of engagement. The Council regularly consults communities through process such as the long-term plan which determine Council’s strategic direction as well as how it sets budgets and prioritises projects.

    The Council will consult the community on significant decisions, following the principles set out in section 82 of the Act. Council can also decide to consult at any time on a decision, where it considers that appropriate. For most Council decisions, there is no express requirement to consult the public, but we will consider people’s views and preferences.

    Engagement is a broader and ongoing process of sharing information with the community and seeking its feedback, with the purpose of involving the community in the process of decision making. This process may include a more formal consultation process to meet legal requirements.

    What stage a project is in their timeline and the significance of the project will determine what information is available and the type of feedback required. We will outline on each project page which phase the project is in and whether or not we are formally consulting or just asking for feedback to help shape the content of the project. If you are unclear please contact the project officer. Their details will be provided on the project page under who’s listening?